Spaceage Electronics Policies

Regarding NuTone Sales, NuTone Parts, Nutone Service and NuTone Warranties

Payment options

• Mastercard, Visa, Discover, and American Express
• Pre-pay with a personal or company check
• No C.O.D.'s

Shipping Information

• For all orders, a UPS shipping charge will be applied and customers outside the United States will be contacted with the final shipping cost; we reserve the right to choose between UPS, Ground FedEx (formerly RPS), or US Mail as the carrier.
• Due to the fact that Spaceage Electronics only charges you what a shipper charges us, no special shipping charges (Next Day, Second Day, FedEx, etc.) will be refunded.
• In order to keep prices low, we only ship via ground. Orders usually take 3-10 days to reach their destinations. If an order is expected to be delayed for more than 10 days, Spaceage Electronics will contact you with the anticipated order arrival date.
• Spaceage Electronics never charges a handling fee

Returns

• To return an item, you will need a Return Authorization number. Simply call (330) 497-2298. Spaceage Electronics reserves the right to refuse any return made without proper authorization.
• Returns must be made within 30 days from purchase in resellable condition.
• Merchandise must be in the original NuTone carton with all packing and instructions.
• Returns must have a copy of the original invoice.
• There will be a 10% restocking charge on all returns
• Do not write on cartons and do not use original carton as the shipping box - double-box all returns.
• Shipping charges are not refunded and we cannot provide credit on installed items.
• We cannot accept returns on special-order items or on Nutone Parts.

NuTone Warranty Procedures

• Keep all invoices and installation papers for NuTone Warranty work.
• If the NuTone product is defective in any way, you may return the item to us along with a copy of your original invoice.
• If you are uncertain as to whether the item is defective, please call us at (330) 497-2298 and one of our technicians will assist you.

Special instructions for NuTone Intercom Service customers:

• NuTone Intercom Repair: NuTone Intercoms may be shipped for repair to:
  Spaceage Electronics
  5850 Fulton Dr. NW
  Canton, Ohio 44718
• Payment for NuTone Intercom repairs must be included with each order.The flat intercom repair rate includes parts, labor, and return shipping.
• Orders received without payment will be held for payment instructions. 
• On our flat rate program, we do not provide a list of parts used or a description of what we do to repair the intercom. We use exact NuTone Replacement Parts whenever possible. Many parts, however, are no longer available from any source.
• Our warranty on repaired modules and intercoms is 90 days, starting five (5) days after the shipping date.
• "After service failure:" If a repaired product fails during our warranty period, it will be repaired at no charge. There will be a $35.00 charge for any intercom returned that is not defective. Our failure rate is extremely low, so be sure there aren't other problems before returning an intercom for repeat service.
• Spaceage Electronics will not be held responsible for any shipping damage. Because electronic components are subject to damage by static discharges, always wrap your intercoms in plastic bags or paper before packing them in shipping popcorn material.
• NuTone Intercom Repair prices are subject to change without notice. 

NuTone Intercoms & Lightning Damage

• If a lightning-damaged NuTone Intercom is received, it may require new circuit boards. We no longer repair excessively damaged units. New circuit boards must be purchased, if available. Please note: some circuit boards are no longer available.
• We will provide an ESTIMATE on Excessive Repair-type units.
• Lightning-damaged NuTone Intercoms may also require additional in-home work by qualified technicians.